Friday, May 1, 2009

April 4, 1996: Letter to Hitrac

DONALD'S FINANCIAL SERVICES
Donald B. Walters Telephone (204) 555-2215
Tax Consultant Fax (204) 555-2261
Box 12, Group 148
Winnipeg, MB, CANADA, R5R 5R5


April 4, 1996



HITRAC
Box 112, St. Vital P.O.
Winnipeg, MB R2M 4A5

Re; Invoice No. 55198

Dear Sirs:

Enclosed please find my cheque to clear the balance on this account. However, I wish to point out that the Case 580D Backhoe which you repaired continues to use oil at a rate which does not seem normal. We have contacted your Service Dept. twice by phone, but have not had any success in getting someone to look at the problem. If this does not improve we will be returning the machine for warranty repair.

I would also like to point out that, at the time of bringing the machine in, I specifically requested that the billing be included in the 1995 year and we prepaid $8,000.00 by cheque to facilitate that dating. Instead I received an invoice dated January 16, 1996. Customer service is more than having colour brochures!

Sincerely yours,



Donald B. Walters
Donald's Financial Services



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